Due to the Covid-19 outbreak, we have received further government advice about opening the cottages and campsite, please see below our response to the announcement:
On the 10th May 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that it is a time to modify our lockdown procedures with care in order to avoid another peak that would cost further lives. He advised that we must all continue our social distancing measures and stated that not until 4th July earliest would some hospitality businesses be allowed to reopen.
Therefore, anyone due to arrive with us for their cottage or camping holiday before 4th July 2020 will sadly not be able to visit the farm. We are asking that any guest with a booking during this period, defer that booking to a later date this year (our campsite closure for 2020 is 4th September) or indeed to transfer to the 2021 season, we will hold seasonal prices to the 2021 season in a bid to help our valued visitors. Our cottages are open all year so dates can be transfered within a 12 month period of your current booking date due to Covid 19. Supporting our guests through this period is our primary concern, to help we have adjusted our terms and conditions and will allow any guest impacted to amend their booking free of administration charges. We do always advise that guests refer to their personal holiday insurance prior too booking.
It maybe that we will need to extend these dates beyond 4th July at some point in the next few weeks, however, we will communicate with you once we receive further Government Guidance.
We would like to thank you for your continued understanding as we navigate our way through the unprecedented times that we all find ourselves in, particularly those guests that have already contacted us and moved their holiday dates.
I am sure you will appreciate that the above guidance is for the wider benefit of our society at this time and hope you and your loved ones are keeping well.
I have an upcoming booking, can I still go?
On 23rd March 2020, the government issued a statement that everyone must stay at home for 3 weeks.
Therefore, you will not be able to travel to your holiday destination. Supporting our visitors through this period is our primary concern, and we will allow any customer impacted to amend their booking free of charge.
Am I covered by travel insurance?
Please refer to your independently arranged travel insurance as advised in our Terms and Conditions at time of booking.
Can I amend my holiday?
We are working to support our visitors so have waived our normal amendment fees for customers impacted by Covid-19.
Will I receive a refund if I want to cancel my holiday?
Our Terms and Conditions do not allow any refunds, however as outlined above we will work with you to move your booking without incurring any admin fees. Please refer to your individual travel insurance and contact your relevant insurer for further information.
We are very sad that we have to take these measures and look forward to welcoming you to the farm once normality has been resumed.
Lynn and Mark
Lymington, with its beautiful marina and wealth of interesting shops, pubs, cafes and restaurants, is only 15 minutes away from Sway. You can also catch the regular ferry to the sunny Isle of Wight from there. Beaulieu, with its fantastic Motor Museum and Palace, is 20 minutes drive away through the peaceful New Forest National Park with free roaming ponies and stunning wild life to spot along the way.
From Sway you can hop on a train and visit the long sandy beaches, pier, shops and night life of Bournemouth and Poole in one direction or Brockenhurst and Southampton in the other. Horses are also welcome at Rushcroft Farm.
Please telephone 07850 258790 for further details.
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