On the 23rd March 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that everyone is to remain in their homes for 3 weeks. Therefore, anyone due to depart for their holiday before 13th April 2020 will be able to move their booking free of charge.
Therefore, you will not be able to travel to your holiday destination. Supporting our guests through this period is our primary concern, and we will allow any customer impacted to amend their booking free of charge.
We would like to thank you for your continued understanding as we navigate our way through the unprecedented times that we all find ourselves in, particularly guests that have already contacted us and moved their holiday dates.
Over the past weeks the Covid-19 situation has been evolving rapidly and we have been working on many scenarios and how they would impact our guests.
Every day the scenarios we face are changing and in order to ensure we remain on top of the situation we find ourselves in and most importantly, doing everything in our power to keep our visitors safe.
There is still a lack of clarity on what social distancing measures means for UK rural self-catering cottages. Essential services, including Health Care professionals, police and others, are now asking for us to help them by requesting that people stop travelling on holiday in the near term.
It is for the above reason, we have taken the decision to cease taking new bookings for any arrival dates prior to and including 13th April 2020. We are asking that any guest with a booking in one of our properties during this period, defer that booking to a later date this year or sometime in 2021. It maybe that we will need to extend these dates at some point in the next few weeks, however, we will communicate once we know more.
For the past week, we have been allowing all customers with upcoming holidays to move their bookings should they wish to and many of you have already done this. However, as the situation in the Country continues to increase in severity, we now feel it is right to recommend this for all remaining bookings in the period to 13th April.
We hope you understand that the above guidance is for the wider benefit of our society at this time.
I have an upcoming booking, can I still go?
On 23rd March 2020, the government issued a statement that everyone must stay at home for 3 weeks.
Therefore, you will not be able to travel to your holiday destination. Supporting our visitors through this period is our primary concern, and we will allow any customer impacted to amend their booking free of charge.
Am I covered by travel insurance?
Please refer to your independently arranged travel insurance as advised in our Terms and Conditions at time of booking.
Can I amend my holiday?
We are working to support our visitors so have waived our normal amendment fees for customers impacted by Covid-19.
Will I receive a refund if I want to cancel my holiday?
Our Terms and Conditions do not allow any refunds, however as outlined above we will work with you to move your booking without incurring any admin fees. Please refer to your individual travel insurance and contact your relevant insurer for further information.
We are very sad that we have to take these measures and look forward to welcoming you to the farm once normality has been resumed.
Lynn and Mark
Lymington, with its beautiful marina and wealth of interesting shops, pubs, cafes and restaurants, is only 15 minutes away from Sway. You can also catch the regular ferry to the sunny Isle of Wight from there. Beaulieu, with its fantastic Motor Museum and Palace, is 20 minutes drive away through the peaceful New Forest National Park with free roaming ponies and stunning wild life to spot along the way.
From Sway you can hop on a train and visit the long sandy beaches, pier, shops and night life of Bournemouth and Poole in one direction or Brockenhurst and Southampton in the other. Horses are also welcome at Rushcroft Farm.
Please telephone Lynn on 07850 258790 for further details.
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